Returns & Exchanges
Last updated 4 October 2026Return window
You can return an unworn piece within 14 days of delivery.
Condition
Pieces must be unworn, unwashed, with all original tags attached, and returned in their original packaging. Items that show signs of wear, alteration or perfume/scent cannot be accepted.
How to start a return
Message us on WhatsApp or email with your order number and which piece you're returning, and we'll guide you through the next steps, including pickup.
Refunds
Once we've received and inspected your return, we refund the original payment method within 5–10 business days. For cash-on-delivery orders, refunds are made by bank transfer, since there is no card or wallet to refund to.
Exchanges
You can exchange a piece for a different size or colour within 14 days of delivery, subject to stock. Message us to start an exchange. We collect the original piece first and check it meets the condition above; once it does, we send the new one. An exchange delivery fee applies, and we confirm it with you before we collect. If we sent a faulty or wrong piece, the exchange is free.
A note on cash on delivery
If an order is refused at the door, the delivery fee is due. If this happens more than once, we confirm your future orders by phone before they ship and may limit you to one open order at a time. A single refused delivery never affects your account.
Damaged or incorrect items
If a piece arrives damaged or isn't what you ordered, message us with a photo as soon as you can — we'll prioritise a full refund or a replacement, and it won't count against the condition requirements above.
Contact us
Any question about a return or exchange — message us on WhatsApp or write to [email protected].